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Catering - FAQ


A Smarter Approach to Campus Catering 
Visit SMARTER in Focus web page

Frequently Asked Questions (updated: October 26, 2018)

  

1. What new catering outlets will be opened? What are the opening schedules?
The list of the 10 new catering outlets and the tentative opening schedules are as follows. The outlets will be run by a new catering partner - Sodexo. You may check out what is new about the dining concept by viewing the Sodexo's Dining Booklet. For further updates, please refer to the CEDARS website: https://www.cedars.hku.hk/catering 
FACILITIES BRAND AND CONCEPT FOOD CHOICES ON OFFER PLANNED COMMENCEMENT SCHEDULE
Main Campus   
Union Restaurant EAT Regional Chinese cuisine, Dim Sum and local dishes 11:00 a.m., September 27, 2018
Centennial Campus Catering Outlet A OBC Grill Western dishes, burgers and salads   November, 2018
Centennial Campus Catering Outlet C Pan Asian strEAT Food Singaporean, Malaysian and Thai cuisine To be announced
Main Library Coffee Shop The Coffee Academics Coffee, pastries, sandwiches and salads August 2019
Main Campus Catering Outpost IV Mein Bowl Asian inspired grab & go November 2018
Other Campuses
Ho Tim Hall Restaurant Social Kitchen – Ho Tim Local and western dishes 11:30 a.m.
October 2, 2018
Jockey Club Student Village II Restaurant Social Kitchen – JCSV-II Local and western dishes 11:30 a.m.
October 2, 2018
Bay View Restaurant Social Kitchen – Bay View Local and western dishes 8:00 a.m.
September 26, 2018
Cyberport Phase IV Staff Canteen   Dockside Restaurant  Local and Asian cuisines 8:00 a.m.
September 28, 2018
Stanley Ho Sports Centre Kiosk The Circuit - Stanley Ho Sports Centre Energy boosting drinks, fruit juices and light bites  March 2019

 

2.    What are the benefits of the new model?
With the new model, a number of outlets will come under a caterer who has strong expertise and business network in the industry, and a holistic view can be taken in operation. The synchronised efforts will bring a wide and coordinated selection of global and local food choices to the HKU community and ensure consistency in quality. In addition, the new caterer places great importance on customer feedback and is in a good position to respond to special dietary needs and align with students’ campus life patterns.  

3.    When will the Main Library Coffee Shop be closed down? 
What will come next?
In anticipation of the delay in the opening of the new catering outlets at the Main Campus in the new academic year, an arrangement has been made to continue the operation of the Main Library Coffee Shop, currently run by Starbucks Coffee, until May 31, 2019. A Coffee Academics outlet will be opening at the same location in August 2019. Students and colleagues will enjoy quality coffee and a wide selection of other drinks and food in a consistently comfortable and welcoming ambiance which supports HKU’s sharing culture.

4.    During the service interruption period, where can we eat?
Students and colleagues may visit outlets that are not involved in this phase. Please refer to the CEDARS website https://www.cedars.hku.hk/campuslife/catering/catering-outlets for the list of catering outlets in operation. As the new catering outlets are still undergoing renovation by the new caterer and will not be able to open in time at the beginning of the academic year, temporary food counters will be set up at five different locations in the Main Campus, Centennial Campus and the Sassoon Road Campus. Operation of the temporary pop-up food counters will end progressively following the opening of the new catering outlets. Please refer HERE for details of the pop-up counters and the updated food offers.

5.    How are the prices at the new catering outlets set? 
The prices are set based on the “Good Value for Money” principle. Pricing policy forms part of the new contractual arrangement and is under mutual agreement between the University and the caterer by taking into consideration an array of relevant factors including inflation, material cost, consumer price index, labour and wages indices. Please stay tuned to our announcement later in August 2018 for the full opening menus of the respective outlets.

 

Catering - FAQ