After-hour Emergencies & Support

After-hour Emergencies & Support

In case you want to seek help or support after office hours, there are service providers available in the community. The following are some hotline or online services offered by non-governmental service providers*. 如欲瀏覽中文資料,請點擊前往社區網上/ 電話輔導資源

Emergency Service

Police, Fire Services Department or ambulance service

(852) 999

Accident & Emergency (A&E) Departments in all public hospitals

Find your earliest A&E Department

24 Hours Hotlines

The Samaritans Befrienders Hong Kong (852) 2389-2223
The Samaritans - 24-hour Multi-lingual Suicide Prevention Services (852) 2896-0000
Suicide Prevention Services (852) 2382-0000
Suicide Prevention Services - Youth Link (for youths aged under 24) (852) 2382-0777
Caritas Family Crisis Support Centre (852) 18288
Social Welfare Department Hotline
(Social workers are on duty from 9am to 5pm on Mondays to Fridays, and from 9am to 12noon on Saturdays) (Callers can choose to transfer their calls to the hotline and outreach services of Tung Wah Group of Hospitals outside duty hours)
(852) 2343-2255
Tung Wah Group of Hospitals (TWGHs) CEASE Crisis Centre (852) 18281
24-hour Hospital Authority Psychiatric Hotline
(852) 2466-7350

Online Service  

Open Up - Jockey Club Online Youth Emotional Support
WhatsApp/SMS: 9101-2012
WeChat: hkopenup
uTouch online & WhatsApp counselling (For university students)
(Tue to Thur, 4:00 pm – 10:00 pm; Fri to Sat, 4:00 pm – 2:00 am)
Instagram: @utouch_hkfyg
WhatsApp: (852) 6277-8899
Telegram: @utouchsocialworker
headwind - online service by Youth Mental Health Team, HKU Department of Psychiatry
"Counseline@MHAHK" - mobile app of Mental Health Association of HK
Online counselling via mobile app
(Mon to Fri, 2:00 pm – 10:00 pm)
“Counseline@MHAHK” could be downloaded from App Store or Google Play for free
Chatpoint by The Samaritan Befrienders Hong Kong
(Mon to Fri, 4:00 pm – 01:00 am; Sat, Sun & Public Holiday, 8:00 pm – 01:00 am)

Say Something Web Chat by Suicide Prevention Services
(Mon to Sun, 6:00 pm – 12:00 am)

Other Hotlines  

Hong Kong Federation of Youth Groups U-Line (For university students)
(Mon to Sat, 2:00 pm – 2:00 am)
U-Line: (852) 2777-0309
Hotline Counselling Services: (852) 2777-8899
YWCA Hotline (Mon to Fri, 7:00 pm – 9:30 pm) (852) 2711-6622

There is a wide range of counselling services available in Hong Kong. Contact us if you need more information.

* Important Note: CEDARS (Counselling & Personal Enrichment) does not assume responsibility for the quality of services provided by the listed agencies. Inclusion on this list does not imply endorsement and omission does not indicate disapproval.

After-hour Emergencies & Support