Help Someone in Crisis
In a life-threatening emergency:
If there is an immediate threat to the safety of you or another person, call the Police (24-hour) at 999 or the Emergency Ambulance Service (Fire Services Communications Centre) at 2735-3355 or visit the nearest Accident & Emergency (A&E) Department.
- After then, seek help from the Security Control Office (24-hour) at 3917-2882 if the crisis is happening on campus.
- Stay with the student or make sure he / she is with somebody. Do not leave the student alone.
Signs of a mental health crisis might include:
- Overtly suicidal thoughts (e.g. talking about suicide as a current option in oral or written forms)
- Homicidal thoughts or threats to harm others
- Gross mental impairments or confusion
- Loss of contact with reality (e.g. seeing or hearing things, which others cannot see or hear, and beliefs or actions greatly at odds with reality or probability)
- Bizarre behaviours (e.g. stalking behaviours)
- Inappropriate communications (e.g. threatening messages or harassment)
- Highly disruptive behaviours (e.g. hostility, aggression, or violence)
- Alcohol intoxication or drug abuse
In a non-life-threatening crisis situation:
Refer the student to approach CEDARS – Mind and Wellbeing to make counselling appointments.
You can also contact us at 3917-8388 for advice during office hours.
- If the crisis situations happen after office hours or the student prefers seeking help outside the campus, the following are some of the governmental and non-governmental service providers.
24 Hours Hotlines |
|
|---|---|
| The Samaritans Befrienders Hong Kong | (852) 2389-2223 |
| The Samaritans - 24-hour Multi-lingual Suicide Prevention Services | (852) 2896-0000 |
| Suicide Prevention Services | (852) 2382-0000 |
| Suicide Prevention Services - Youth Link (for youths aged under 24) | (852) 2382-0777 |
| Caritas Family Crisis Support Centre | (852) 18288 |
| Social Welfare Department Hotline (Social workers are on duty from 9 am to 5 pm on Mondays to Fridays, and from 9 am to 12 noon on Saturdays) (Callers can choose to transfer their calls to the hotline and outreach services of Tung Wah Group of Hospitals outside duty hours) |
(852) 2343-2255 |
| Tung Wah Group of Hospitals (TWGHs) CEASE Crisis Centre | (852) 18281 |
| 24-hour Hospital Authority Psychiatric Hotline |
(852) 2466-7350 |
Online Service |
|
| Open Up - Jockey Club Online Youth Emotional Support |
Facebook: www.facebook.com/hkopenup WhatsApp/SMS: 9101-2012 WeChat: hkopenup |
| uTouch online & WhatsApp counselling (For university students) (Tue to Thur, 4:00 pm – 10:00 pm; Fri to Sat, 4:00 pm – 2:00 am) |
Facebook: utouch.hk Instagram: @utouch_hkfyg WhatsApp: (852) 6277-8899 Telegram: @utouchsocialworker |
| "Counseline@MHAHK" - mobile app of Mental Health Association of HK Online counselling via mobile app (Mon to Fri, 2:00 pm – 10:00 pm) |
“Counseline@MHAHK” could be downloaded from the App Store or Google Play for free |
| Chatpoint by The Samaritan Befrienders Hong Kong (Mon to Fri, 4:00 pm – 01:00 am; Sat, Sun & Public Holiday, 8:00 pm – 01:00 am) |
|
| Say Something Web Chat by Suicide Prevention Services (Mon to Sun, 6:00 pm – 12:00 am) |
|
Other Hotlines |
|
| Hong Kong Federation of Youth Groups Hotline Counselling Services (Mon to Sat, 2:00 pm – 2:00 am) |
(852) 2777-8899 |
| YWCA Hotline (Mon to Fri, 7:00 pm – 9:30 pm) | (852) 2711-6622 |
There is a wide range of counselling services available in Hong Kong. Contact us if you need more information.
* Important Note: CEDARS does not assume responsibility for the quality of services provided by the listed agencies. Inclusion on this list does not imply endorsement, and omission does not indicate disapproval.